Can't install HP Support Assistant on Win 11 22H2 - version incompatible

[JvH1983]

Last week I tried to reinstall HP Support Assistant because it was stuck on a BIOS update.

However, installing doesn't work on my system (Windows 11, 22H2, build 22621.1702). After unpacking is done, I get this message:

"This version of HP Support Assistant appears to be incompatible with your operating system.
You can donwload a legacy version of HP Support Assistant on our website."

Tried installing that legacy version by the way, however absurd it seems to me since I'm running the most recent Windows version out there. Anyhow, this did nothing. Couldn't find the app anywhere, so I suppose installation failed.

How can I get HP Support assistant installed on my system?

[Dragon-Fur]

@JvH1983 

Welcome to the HP Community --

We are a Peer-to-Peer Forum for people who use HP Technology.

More important than whether HP Support Assistant can be reinstalled,

Did the system recover from the "stuck" BIOS update ?

Reference

HP BIOS and System Firmware (T81) 

Please read the important information provided in section "Fixes"

Moving on...

True -

HP Support Assistant is a nice product that generally supports both consumer and commercial products.

HPSA sometimes has trouble with BIOS updates.

All other things equal, the HPSA would normally (re)install after having been properly uninstalled.

No - I don't know the reason you cannot install the app.

That said, I've not used (or installed) the HPSA on any of my business class systems for a long time.

Perhaps the following will help...

Make sure the HPSA is completely uninstalled:

Because you tried to install the legacy version of the HPSA, do check / uninstall the software from Programs and Features

App version of the HPSA would be located in Settings > Apps > Installed Apps

Next,

Run Windows Updates

If you wish to do so, check for Optional updates

Switch Fast Start OFF

Shut down the system

Restart computer

====================================================

Reference

 HP PCs - Using HP Support Assistant (Windows) 

Excerpted

Note:

If you are looking for a tool to download software updates for an HP business PC, go to HP PCs - Using HP Image Assistant.

What?

There is an alternative update and deployment software that is written and intended for use with your business class workstation:  HP Image Assistant

HPIA can manage and update your commercial grade system, including the sometimes fussy and sensitive BIOS update package.

Business Class Software Update Managers

Client Management Solutions - Overview

HP Client Management Solutions support most HP commercial desktops, notebooks, and workstations.

Client Management Solutions – Manageability Tools

Examples

Single System Management Software – HP Image Assistant

Many newer business (commercial) computers are supported in the HP Image Assistant management grade software. 

At this writing: If your computer was manufactured before the EOL date for the Software Download Manager, you can choose to use (or continue using) SDM.

HPIA Information and Download

Business Systems - Client Management Solutions (software management)

Scroll down to find the link for HP Image Assistant

HP Image Assistant is an essential tool that provides assistance to IT System Administrators to improve the quality and security of their HP PCs running Microsoft Windows by analyzing, identifying problems, and recommending solutions.

HP Image Assistant can be downloaded at the HP Manageability website.

HP Image Assistant (HPIA)

From the Image Assistant Web page:

HPIA User Guide

HPIA Supported Platforms

HP Image Assistant Installation Path Notes

The software installs into C:\SWSetup\<sp#> where “sp#” is the name of the installation package.

Once installed, (Optionally) PIN the software executable to Windows Start and or Taskbar

Optionally, the software executable can be “sent to Desktop” as a shortcut

When changing versions of the software, links and PINNED shortcuts must be checked and updated manually

For example,

When updating to version C:\SWSetup\sp147281

Before updating to the current / latest version

If you have the older version "Pinned" to Start

Then

Open Windows Start (Windows key)

Find and UNPIN the (old) HP Image Assistant

Open Windows Explorer

Navigate to C:\Users\YourAccount\AppData\Roaming\Microsoft\Windows\Start Menu\Programs

Remove / Delete the link to the older version of the software

If you have an older version icon shortcut set on the Desktop

Either manually remove the old icon / shortcut from the Desktop

OR

Open Windows Explorer

Open / Navigate to your user account.

Open the Desktop Folder

Right-Click on the shortcut and remove / delete the old shortcut

Next,

Download and install the latest version of HP Image Assistant

Next,

For the purposes of this example,

Open File Explorer and Navigate to the new / current path to the software:  C:\SWSetup\sp147281

Find and Right-Click on HPImageAssistant.exe

PIN to Start

Optionally

Send to Desktop (create shortcut)

Example - HPIA (older version)

HPIA_V5.1.3_Download-Install_1

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos,

Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance

Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33D87AV) 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[JvH1983]

Hello Dragon-Fur,

Thanks for your reply. As far as I can tell I completely uninstalled any version of HP Support Assistant. Unless I have to deleted soms registry keys manually or something, I haven't gone that far.

For the time being I'll wait if another user, that has encountered and solved my problem with Support Assistant, chimes in. I don't feel like resorting to alternatives like Image Assistant just yet.

[Dragon-Fur]

@JvH1983 

You are welcome.

Sure - it makes sense. 

If you wish to do so,

Manually check and install any needed updates.

What?

Manual lookup, check, save, install of HP updates is a choice that many people prefer.

Standard Checks

Run Windows Updates -

Optional >> Switch on the check / installation of additional updates.

Settings > Windows Update > Advanced options >

Switch ON "Receive updates for other Microsoft products"

If any updates are installed, Restart the computer and log in.

For those Reading:

HP Support Assistant - Home Page

Calls to

HP PCs - Using HP Support Assistant (Windows) 

Note:

If you are looking for a tool to download software updates for an HP business PC, go to HP PCs - Using HP Image Assistant.

What else?

----------------------------------------------------------

Alerts and Notices

Find bulletins / Notices that are relevant to your device

• Subscribe to HP Alerts

Get connected with updates from HP

and / or

• Check for information at your computer's support website

Open Support Home

Enter the name of your device

When the website support page opens, select Category Bulletins and Notices (wording may vary)

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"