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HP Recommended
hp pavillion 15-bc513tx
Microsoft Windows 11

Hello

I recently tried reinstalling my graphics driver. The issue I'm facing is that the laptop is not recognizing the graphics card that I have, after I uninstalled the driver. I was told to install graphics drivers from hp website, but when I look up the drivers in the hp website it seems to be permanently stuck at "HP is compiling your results". I downloaded the hp support assistant app and that too seems to be permanently frozen in a loading screen. Please let me know if there are any avenues with which I can reset the drivers.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @fototo 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.17 Rev.A12.2 MBAug 16, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

 

(5Enable and run and install <Windows Optional Updates>

How to Install Windows 11 Optional Updates & Fix Its Issue

 

(6) Restart Windows

(7Test your notebook

(8Please report your results

View solution in original post

5 REPLIES 5
HP Recommended

Hello @fototo 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

OS Name: Windows 11

Version: 10.0.22000 Build 22000

System Model: 8641___

System SKU: <Blank>

Processor: Intel(R) Core(TM) i5-9300 CPU @ 2.40 GHz...

BIOS Version/Date AMI F.10 19-11-2019

BaseBoard Product 8641

BaseBoard Version: 52.07

 

I cannot find other devices in the device manager

HP Recommended

Hello @fototo 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.17 Rev.A12.2 MBAug 16, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

 

(5Enable and run and install <Windows Optional Updates>

How to Install Windows 11 Optional Updates & Fix Its Issue

 

(6) Restart Windows

(7Test your notebook

(8Please report your results

HP Recommended

It worked 🙂
The driver now says Nvidia GeForce 1650 like it should
thanks for the help.

HP Recommended

@fototo wrote:

It worked 🙂
The driver now says Nvidia GeForce 1650 like it should
thanks for the help.


Hello @fototo 

The pleasure is mine !

Good luck

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.