Can't install multiple software / drivers

[othmaqsa]

Hello,

I downloaded multiple software / drivers from the official website, but when I try to install the package,  cmd window appear with the error: "[Info] Attempt to execute c:\.......

Another line contain this error:  REM Remove the REM from the next line if your component does not support Silent Install (Application Recovery)

What does mean ?

Normally the installation should be done normally as usual.

Can someone help me please ?

[ub6424]

Hello @othmaqsa 

To help you I need to know the product number (p/n) of your notebook !

You will find this information on the back of your notebook printed in small alphanumeric letters.

( Please note: It's not allowed to post serial numbers (s/n) in public ! )

best regards

---

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[othmaqsa]

Hello @Ub6424

Thank you for your message.

How can I sent you the product number without the posting in public?

Thank you!

[ub6424]

Hello @othmaqsa 

The product number (p/n) is legally allowed information, just about the computer, no sensitive data.

It is allowed to post in public, no problem.

best regards

---

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[othmaqsa]

Hello,

Thank you for your message.

The product number (p/n) is:  8MH11EA#BH4

Thank you!

[ub6424]

Hello @othmaqsa 

(1) What software do you want to install ?

(2) Website ? Download Link ?

(3) Screenshot of error message please.

best regards

---

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[othmaqsa]

Hello @Ub6424

Thank you for your message.

I want to install software that is compatible and listed on the official HP website (such as driver for Synaptics, driver for camera, IRST ...)

The link where I download the drivers / software: https://support.hp.com/us-en/drivers/selfservice/hp-probook-450-g7-notebook-pc/29090065

The error message:

When I download the zip file, I extract it, then I execute the setup.exe, the installation is done normally and at the end of the finalization of the installation, a CMD window open automatically which includes a line:

Info Attempt to execute c:\SW Setup\SPXXXXXX\install.cmd

when I try to open the SWSETUP folder, I can see SPXXXXXX folder, files such as FAILURE.FLG and other txt files are present which contain:

2021/10/14 16:07:18.196|Info|Attempt to execute C:\SwSetup\SPXXXXXX\install.cmd...

C:\SwSetup\SPXXXXXX>REM The following is required in all INSTALL.CMD files

C:\SwSetup\SPXXXXXX>if exist c:\system.sav\util\SetVariables.cmd Call c:\system.sav\util\SetVariables.cmd

C:\SwSetup\SPXXXXXX>set version=1.03b

C:\SwSetup\SPXXXXXX>Set block=C:\SwSetup\SPXXXXX\

C:\SwSetup\SPXXXXXX>CD /D "C:\SwSetup\SPXXXXXX\"

C:\SwSetup\SPXXXXXX>REM Remove the REM from the next line if your component does not support Silent Install (Application Recovery)

C:\SwSetup\SPXXXXXX>REM Erase /F /Q *.CVA

C:\SwSetup\SPXXXXXX>REM Add the command-line to have your component to be installed properly

C:\SwSetup\SPXXXXXX>Pushd src

C:\SwSetup\SPXXXXXX\src>if not defined FCC_LOG_FOLDER goto BPS

C:\SwSetup\SPXXXXXX\src>if exist ".\Uninstall.cmd" call ".\Uninstall.cmd"

C:\SwSetup\SPXXXXXX\src>if 0 NEQ 0 goto:END

C:\SwSetup\SPXXXXXX\src>if exist ".\InstallDrv.cmd" call ".\InstallDrv.cmd"

C:\SwSetup\SPXXXXXX\src>REM ====================================== ================

C:\SwSetup\SPXXXXXX\src>REM Driver deliverable installation

C:\SwSetup\SPXXXXXX\src>REM

C:\SwSetup\SPXXXXXX\src>REM Template Version: V1.03b

C:\SwSetup\SPXXXXXX\src>REM ====================================== ================

C:\SwSetup\SPXXXXXX\src>set versiondrv=1.03b

C:\SwSetup\SPXXXXXX\src>set errcode=0

C:\SwSetup\SPXXXXXX\src>REM

Thank you!

[ub6424]

Hello @othmaqsa 

press

[winkey] + r

Enter the following command and hit RETURN/ENTER key or click the button [OK]

winver

and send me a screenshot of it, please

best regards

---

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[othmaqsa]

Hello @Ub6424

Attached the screenshot,

Thank you.

 

[ub6424]

Hello @othmaqsa 

(1) Please try to update this software:

HP PC Hardware Diagnostics UEFI

8.0.1.0 Rev.A

54.7 MB

Mar 5, 2021

Download

(2) Shutdown HP ProBook 450 G7 notebook

(3) ! Check your hardware first !

Do you have a smartphone or another computer to watch the youtube video while testing your probook?

That would be easier for you !

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

Please report your results (pictures of hp diagnostics, error messages)

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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Thank you very much

             ⌨️