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‎04-14-2021 04:31 AM

HP Recommended
Product: Notebook 240 G8
Operating System: Microsoft Windows 10 (64-bit)

Hi, i bought a freeDos version of this laptop a few days ago, and can't really get the touchpad working.
I installed the latest version of win 10 64bit via USB using the latest ISO downloaded with the official media creation tool.
(i tried to create a bootable usb with that but it kept crashing while installing, so i had to manually put the iso on a bootable drive )

I download the touchpad drivers from the support page (Official HP® Drivers and Software Download | HP® Customer Support), but when i run it it says that it isn't compatible with the current windows version.
i tried to download the hp support assistant too, and have it upgrade and download all the drivers but it gets stuck as soon as it starts and doesn't do anything).

2 people had the same question
3 REPLIES 3

‎04-14-2021 12:55 PM

HP Recommended

Yea, I have exactly the same situation, installed the newest Windows 10 and the touchpad is not working on HP 240 G8, and can't install the driver that is on the website. HP support assistant didn't list touchpad driver. Touchpad is working in HP PC Hardware Diagnostics (UEFI) test though.

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‎04-14-2021 05:53 PM

HP Recommended

ughhh useless hp forum, I figured it out myself. The driver is for Windows version 2004, install that version, then install the driver, then you can update to the newest one (20H2).

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‎05-28-2021 04:30 PM

HP Recommended

how do you install the old version? where can I find the ISO?

 

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