Can't log in to HP Support Assistant

[Ataft]

When the HP Support Assistant loads it asks me to log in. Okay, no problem. Then I click for it to keep me logged in. Nope, it doesn't. In fact it keeps looping around and around asking me to log in over and over.

I looked at the forum and no posts had a fix that helped me solve the problem, but I did discover that I wasn't using the latest version so I uninstalled the old one and removed all the settings then installed the new one.

Still the same problem.

I'm wondering if a cookie being set somewhere that's not working right? 🤷

[Rainbow23]

Hi @Ataft,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing login issues with HP support assistant.

I suggest that you uninstall and reinstall HP Support Assistant By following the steps provided below:
1. Click Start, and then click Control Panel.
2. Under Programs, click Uninstall a program.
3. Select HP Support Assistant, and then click Uninstall.
4. Click Yes on the next screen to confirm that you want to uninstall HP Support Assistant. Restart your computer to complete the process.

Download the latest version of HP support assistant from this document.

Let me know if this helps.
Take care and have a nice day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Ataft]

Hi Rainbow23,

If you look at the original post I mentioned that I upgraded from an old version to the new one and that didn't fix the problem.

Still, I followed your instructions and uninstalled the latest version, deleted all the old settings and whatnot per the prompt, and reinstalled the same version. No luck, the login loop bug persists.

Any other thoughts as to how I might be able to log in to the HP Support Assist app and have it retain the login information?

Cheers