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WAY76
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Message 1 of 2
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Can't login to Notebook

HP Recommended
HP 15-bs113dx
Microsoft Windows 10 (64-bit)

how can I log in to my HP 15-bs113dx laptop if I forgot the password after major windows 10 update and PIN isn't an option?

1 REPLY 1
WAWood
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Message 2 of 2
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HP Recommended

@WAY76 

Passwords can NOT be recovered; instead, they have to be reset -- that's why you need to write these things down.

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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