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B123477
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Message 1 of 4
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Flag Post

Can't open HP Support Assistant

‎01-08-2021 10:48 PM

HP Recommended
Product: HP 14-an000 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I have an old netbook that is out of warranty. A technician worked on it and now I can't get HP Support Assistant to open. I tried installing it again, but it doesn't work and the program is not listed in my apps to uninstall it. It's as if it was both deleted and still there. 

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IT_WinSec
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Message 2 of 4
Flag Post

‎01-09-2021 01:50 AM

HP Recommended

Hello @B123477 

Welcome to the HP Community !

 

What happens if you try to install it again ? Does it complete the installation successfully ?

If it does, is HP Support Assistant available in the list of installed apps in  Control Panel -> Programs and features ?

 

 

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
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B123477
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Message 3 of 4
Flag Post

‎01-15-2021 03:41 PM

HP Recommended

I run the installer, which seems to work but it doesn't appear in the Programs. The  icon still appears in the taskbar, but doesn't work to open it. Thanks.

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IT_WinSec
Level 15
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Message 4 of 4
Flag Post

‎01-17-2021 12:20 AM

HP Recommended

Check with Revo Uninstaller if you find HP Support Assistant and/or HP Support Framework there ?

 

 

  1. Download and run Revo Uninstaller Free portable app to complete more in-depth removal of the program and its left overs. Download the portable version >>https://www.revouninstaller.com/revo-uninstaller-free-download/
  2. Start Revo Uninstaller
  3. Find HP Support Assistant and proceed to remove it
  4. Do the same for HP Support Framework (or anything HP Support related)

 

Note - watch this tutorial about using Revo Uninstaller >> https://www.youtube.com/watch?v=vgSJkd11voM

Make sure that at the end of the program uninstallation you also perform ADVANCED scanning and remove any registry and folders leftovers

 

6. Restart your computer - here are instructions how to do it >> https://www.digitalcitizen.life/7-ways-shut-down-or-restart-windows-10-pc-or-device

 

7. Download and run Wise Registry Cleaner (portable) from this location >> https://www.wisecleaner.com/wise-registry-cleaner.html

 

8. Start Wise Registry Cleaner and perform Deep scanning - remove all errors it may find.

 

9. VIsit this link and re-download HP Support Assistant >> https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

10. Reinstall HP Support Assistant and see if it will work for you

 

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
Revo Uninstaller Review and Tutorial | Geekurville
Revo Uninstaller Review and Tutorial | Geekurville
youtube.com/watch?v=vgSJkd11voM
My Channel: http://www.youtube.com/user/Geekurville*Click Show More for notes and links*Royalty Free Outro Music Provided by Dan-O at http://danosongs.comUnd...
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