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AxelPoint
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Message 1 of 7
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Can't open any page on support.hp.com

HP Recommended
HP Pavilion 15-eh1020ua
Microsoft Windows 10 (64-bit)

Greet everyone. After purchasing the laptop, I wanted to download all the necessary drivers from support.hp.com. But I get 403 forbidden error when I try to open it. Any other pages on hp.com will open, but if the URL contains the word support, I get a 403 forbidden error. At the same time, I can access the support pages from my other devices, such as smartphones and PCs. Is there an explanation for this problem? Thanks.

6 REPLIES 6
Prométhée
Level 16
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Message 2 of 7
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HP Recommended

Hello
I noticed the same type of problem with different computers
We have already postponed, some of these concerns, it will probably take some time, before this is resolved
in expectation tell me if it works for you

Product page :

https://support.hp.com/us-en/document/c07604065

 

https://support.hp.com/us-en/product/hp-pavilion-15.6-inch-laptop-pc-15-eh1000/2100372085/model/2100...

 

Software and drivers

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15.6-inch-laptop-pc-15-eh1000/210037208...

 


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Desktop-Knowledge-Base
happy New Year
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AxelPoint
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Message 3 of 7
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Thanks for trying to help me.

Unfortunately, all three links give the same result after clicking on them

403 Forbidden
nginx / 1.14.2

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Prométhée
Level 16
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Message 4 of 7
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all links?
have you tried to open the support page for your country?

https://support.hp.com/ua-uk/product/hp-pavilion-15.6-inch-laptop-pc-15-eh1000/2100372085/model/2100...

try another browser

 

 


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
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AxelPoint
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Message 5 of 7
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HP Recommended

This link gives the same result with an error if I open it from my new laptop. But it opens fine on my desktop pc and smartphone.

I live in Ukraine. It would be great if you could report these errors to your site's support team.

I used the Edge and Chrome browsers. Windows clean installation.

 

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Prométhée
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Message 6 of 7
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HP Recommended

In the meantime, check for updates with HP support

HP Support Assistant | HP® Official Site
however do not let bios updates be done by themselves

 

"This link gives the same result with an error if I open it from my new laptop. But it opens fine on my desktop pc and smartphone"

 

I can't help you with this, since, it works for me in this case
Not the same countries, and computer.
If it works with other devices in your home, it is difficult for me to know where it can come from, finally.
try again later you never know
won't change anything but does this work?

https://support.hp.com/fr-fr/product/omen-by-hp-880-500-desktop-pc-series/24547776

 

"It would be great if you could report these errors to your site's support team."

I am a user like you, with the advantage of being an HP expert
All I can do is share this in the section that is possible for us, a private place of sorts!
what is indicated is generally transmitted to the departments concerned
So I already indicated this when I answered you the first time!
You may need more information, an hp agent may contact you!

 

I flag the discussion thread in addition

 


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
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dvCOre
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Message 7 of 7
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I have same problem with links when I use Chrome.

Try to open with Internet Explorer or another Browser, it's working for me.

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