Can't pair Hp Active Stylus Pen with Windows 10 pro (Compatibility already checked)

[ricardodiaz]

Pen is working, but I'm unable to pair it with the computer, so basically the two buttons are unusable.

Already tried:

- HP Support assistant: everything is up to date. Even the firmware.

- Windows update: Everything is up to date.

[banhien]

Hi,

Are they compatible ? Please check the following list to select a right one.

   http://support.hp.com/au-en/document/c05166879

If your machine is not on the list, come back later for more updates

Regards.

[ricardodiaz · Accepted solution]

Thanks banhien!

Yes they are.

What HP didn't say is that you have to download the HP Pen Control Software.

I found the solution minutes after posting this question.

-----

Found the software in this link and it solved my problem (no need to pair it):

ftp://ftp.hp.com/pub/softpaq/sp80001-80500/sp80343.exe

ftp://ftp.hp.com/pub/softpaq/sp80001-80500/sp80343.html

Keep in mind that for the buttons to work you need to press them while pressing the screen.

Hope it helps!