• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-17-2018 12:19 AM

HP Recommended
Product: Pavilion 15 NB
Operating System: Microsoft Windows 10 (64-bit)

Frequent  random system crashing on Realtek Bluetooth driver file RtfHfp.sys. Removed the bluetooth drivers SPL7350 using Windows Uninstall, and downloaded the appropriate Realtek driver package SPL7350.exe. from HP. Running this created the folder spl7350 within SWsetup, but did not complete the installation. So I looked at the contents of that folder and found two execution files setup.exe and install.exe. I tried running each of these, but neither would complete the installation.  What to do now?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-17-2018 06:17 PM

HP Recommended

I ran the Memory test and both hard drive tests - no errors turned up. Now what? I will not try to reinstal the bluetooth drivers for a couple of days to see if the crashing ceases altogether. If so, that will confirm the cause. But eventually, how to re-instal? 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-17-2018 12:44 AM

HP Recommended

Try right clicking the .exe and choose Run as Administrator. If that fails I would run Diagnostics to test hardware. Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎10-17-2018 06:17 PM

HP Recommended

I ran the Memory test and both hard drive tests - no errors turned up. Now what? I will not try to reinstal the bluetooth drivers for a couple of days to see if the crashing ceases altogether. If so, that will confirm the cause. But eventually, how to re-instal? 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.