• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Checkout the HP Cool Control for HP Spectre Notebooks Click here for tips and tricks to keep your device cool.

‎12-19-2025 11:35 PM

HP Recommended

I'm experiencing an issue with my Chromebook 11 G8

1000134470.jpg

 

where it shows 'can't reach Google' and gets stuck on that screen as soon as I turn it on. I've tried connecting to different WiFi networks, but the issue persists. I've also tried:

 

- Chromebook recovery

- Toggling OS verification on and off

- Performing a Powerwash

-Hard reset with power button+ refresh ✅ 

I've also confirmed that my device is not under an Enterprise Enrollment Lock. Despite these attempts, the issue remains unresolved. Can anyone help me resolve this problem?

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.