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HP Recommended
15q-bu013tu
Microsoft Windows 10 (64-bit)

I got my laptop back from the service centre after replacing the motherboard. Now the users folder in the C drive doesn't show my name. Instead, it shows HP. In the HP folder, a lot of the folders which should be there are missing (Eg: AppData folder).  Those folders are not entirely gone. I can see them in the location paths of some of the shortcuts. How to rename the folder and how do I make the missing folders visible?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@hari_2000

 

Thanks for keeping us posted

 

Please follow these instructions to View hidden files and folders in Windows 10 

  • Open File Explorer from the taskbar. 

  • Select View Options > Change folder and search options.

  • Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.

To Rename the C Drive try these steps

 

- In the search box type: user accounts and hit Enter or select the User Accounts option from the results at the tops of the list.

- That opens up the User Accounts section in the classic Control Panel and from there select Manage another account.

- Next, choose the user account you want to rename.

- In the next section, you have various options you can use to manage the account. In this case, you want to select the first choice — Change the account name.

- Now put in the new name you want to give the account and then click the Change Name button.

 

Hope this helps

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

 

 

KrazyToad
I Am An HP Employee

View solution in original post

5 REPLIES 5
HP Recommended

@hari_2000

 

Thanks for keeping us posted

 

Please follow these instructions to View hidden files and folders in Windows 10 

  • Open File Explorer from the taskbar. 

  • Select View Options > Change folder and search options.

  • Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.

To Rename the C Drive try these steps

 

- In the search box type: user accounts and hit Enter or select the User Accounts option from the results at the tops of the list.

- That opens up the User Accounts section in the classic Control Panel and from there select Manage another account.

- Next, choose the user account you want to rename.

- In the next section, you have various options you can use to manage the account. In this case, you want to select the first choice — Change the account name.

- Now put in the new name you want to give the account and then click the Change Name button.

 

Hope this helps

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

 

 

KrazyToad
I Am An HP Employee

HP Recommended

Now the hidden folders are revealed.

But I can't change the user name. The account already has my name. But the users folder still shows the name "HP".users.PNG

 

HP Recommended

@hari_2000

 

Thanks for the response.

 

It looks like you were interacting with @KrazyToad, but he is out for the day & I'll be glad to help you out, 

I'm the Barachiel & I'm at your service.

 

The folder named "HP" will have the files of the software's provided by HP.

 

Hope this helps. 🙂

Barachiel
I am an HP Employee

HP Recommended

So can't I rename the folder?

HP Recommended

@hari_2000

 

Thanks for the reply.

 

Renaming the folder would lead to malfunction of the software's, which is highly not recommended.

 

Regards,

Barachiel
I am an HP Employee

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