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HP Recommended
hp elitebook 840 g6
Microsoft Windows 11

Hello, I have a Elitebook 840 G6, and I can't setup the fingerprint ID in Windows 11.

I already installed updated drivers, I even did a clean install of Win11 with no luck.

When I want to setup my finger, it ask me to put it on the sensor and it recognises it the first time, but when it says "keep touching the sensor" it says there and does nothing... I have to cancel it because it doesn't recognize the second and next "touches"


Any suggestions?




(in english it says "touch again the sensor" and it stays there)


HP Recommended

Hello @fede81s 


Sorry to hear that you are having problems ... and I would like to help you.


(1) Update BIOS

HP BIOS and System Firmware (R70)

01.20.01 Rev.A20.2 MBJun 16, 2022Download

Why should you install the update ?


Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

 An available BIOS update resolves a specific issue or improves computer performance.

  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.




(3) Install/Update

Intel Chipset Installation Utility

10.1.18121.8164 Rev.A3.0 MBJan 14, 2020Download

Intel Dynamic Tuning Driver

8.6.10402.11528 Rev.A5.7 MBMar 23, 2020Download

Intel Management Engine Driver

2205.15.0.2623 Rev.W401.3 MBApr 8, 2022Download

Intel Sensor Hub Components Driver Rev.A3.4 MBOct 30, 2019Download

Intel Serial IO Driver

30.100.2020.7 Rev.A3.0 MBApr 28, 2021Download

Synaptics VFS7552 WBF Touch Fingerprint Driver Rev.A10.5 MBSep 21, 2020Download


(4Reboot and test again ... 


(5) See -> HP Notebook PCs - Fingerprint reader troubleshooting



(6) See -> HP PCs - Set Up Sign-in Options for Windows Hello (Windows 10)


Section <Setting up a fingerprint reader>


(7) Please report your results

HP Recommended

Hi thank you for your answer, but BIOS is already updated to that version, and I installed all the updated drivers with no luck.

HP Recommended

Did you follow (5) and (6) ?


If it still does not work

- Check Bios settings if fingerprint device is enabled

- HP warranty valid -> Contact HP Support

HP Recommended



Did you buy your machine with option Finger print reader/scanner ?  If not you can install yourself using


  • Fingerprint reader assembly (includes cable) part # L62741-001
  • NOTE:The fingerprint reader bracket is included in the Bracket Kit, spare part number L62737-001.


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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

HP Recommended

Yes it has the fingerprint scanner installed

Captura de pantalla 2022-07-24 133108.jpg

HP Recommended

yes but i can't find anything that solves the problem

here you have a video i took showing you the issue: https://m.youtube.com/shorts/lCWBMYch7mg

HP Recommended

Hello @fede81s 


(1) There is probably a hardware defect, even if the device is present in the windows device manager. 


(2HP warranty valid:

Contact HP Support


(3No HP warranty:

The fingerprint reader is defective and you accept that.

You should have it serviced by a professional notebook (chip level) repair store.

Download -> Maintenance and Service Guide

See Page 69 Component replacement procedures 69




(4Please report your results

HP Recommended

Thank you! It's still under warranty until July 2023, i will contact customer support then.



HP Recommended

I Fixed it with this option!!



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