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11-29-2022 09:34 AM
My 3 year old HP Laptop crashed unexpectedly while running a software update. I tried various ways to get this laptop going again but have been unsuccessful. I was hoping to be able to restore my data at the very least, but after taking my computer to the "Geek Squad", they told me this glitch caused me to loose everything. I am very upset over this!
I then tried to set my laptop to factory grade and my computer won't let me do that either. When i attempted to download the original operating system from this website, the site continues to "think", never being able to locate the software. The laptop is only 3 years old, so I am surprised the software cannot be found. What are my next steps in order to attempt to make this laptop usable again?
11-29-2022 09:41 AM
Your notebook is supported by the HP cloud recovery tool which you can use on another PC running W7 64 bit or newer, and a 32 GB USB flash drive that will create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.
Here is an info link for how to use the utility:
Since you have to use another PC, after you install the tool, you will need to enter your PC's product number in the tool's search window to create the recovery media. Your notebook's product number is: 9YF67UA#ABA
11-29-2022 10:18 AM
I initially attempted this from my desktop, but realized it is an older version... so I used a work Laptop. When I attempted this again from this new computer, it did allow me to move on in the process. My next question is what Operating System version does my computer use? When I looked at the directions on how to find that info, their directions stated things my broken laptop cannot currently do.
So how do I find out which version below my model uses:
Windows 10 (64 bit)
Windows 10 version 1903 (64-bit)
Windows 10 version 20H2 (64-bit)
Windows 10 version 1909 (64-bit)
Windows 10 version 2004 (64-bit)
Windows 10 version ()
11-29-2022 10:45 AM
You're very welcome.
Based on the age of your notebook it probably originally came with Windows 10 version 1909 (64-bit).
But you probably have the latest build installed (22H2) or at least 21H2 if you have been keeping up with the W10 build releases.
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