Cannot Run Hp Command Centre

[LT7879]

I've just performed a clean install on my  HP spectre x360 2in1 laptop using Windows Media creation Tools. and I tried to install HP Command Centre from Microsoft Store from this link HP Command Center - Free download and install on Windows | Microsoft Store. 

But every time I start it, it said need to download HP Services to able to work. Can anyone advise what I need to download to make it work? I have installed MyHP, Hp Support Assistant, Hp System Event Utility. 

Thank you

[Garp_senchau · Accepted solution]

@LT7879, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you are experiencing an issue with the HP Command Center on your HP Spectre x360 16 inch 2-in-1 Laptop PC running Windows 11, it might be due to a missing HP Services package that the application requires to function correctly.

Here are steps to resolve this issue:

Download Required SoftPaq for SDK Package:

• To address this problem, it is essential to ensure that the SDK package for HP Command Center is updated. You can download the related SoftPaq from the following link: SP141840 File Download.

Install the SDK Package:

• Once downloaded, proceed to install the SoftPaq on your computer. Follow any installation prompts that appear during the installation process.

Restart the Computer:

• After installation is complete, restart your computer to ensure that all changes take effect.

Get Latest Version of HP Command Center:

• Ensure you are installing the latest version of HP Command Center from the Microsoft Store: HP Command Center - Microsoft Store Apps.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[LT7879]

Thank you so much for the help. It works now.

But in the HP Command Centre, I cannot found menu to control thermal like the screenshot in the microsoft store apps. Is there a newer version?

Kindly advise

Thanks 

[Garp_senchau]

Hey @LT7879,

Thank you for your response

You're welcome! Glad to hear it works now.

Regarding the HP Command Center — there is no newer version available beyond what's already listed in the Microsoft Store. The version you see there should be the latest official release.

If you're not seeing the thermal settings or other expected features, it could be because:

Your HP device model doesn't support that feature.

The app dynamically shows options based on your hardware and firmware.

You can try:

Updating your BIOS and drivers via HP Support Assistant.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,