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HP Recommended
Product number: V0P98UA#ABA
Microsoft Windows 10 (64-bit)

I have been trying to update HP Support Assistant.  The current version is 8.0.29.6. HP Support Assistant says a new version, 9.5.353.0 is available.  When I try to install it, installation fails. It appears to me that the download fails.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@jimg242 

Hello,

In order to resolve this issue, please download then install the latest version of HP Support Assistant from the HP link below.
http://www.hp.com/go/hpsupportassistant

If the issue persists, please uninstall HP Support Assistant as follows:

  1. On the keyboard, tap the Windows logo and X key at the same time.
  2. Click Applications and features.
  3. Click HP Support Assistant, and then click Uninstall and Uninstall.

Once this is done, restart the computer.

While on the Windows desktop, install the previously downloaded HP Support Assistant and restart the computer.


In case of need, please do not hesitate to contact us.


Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

View solution in original post

1 REPLY 1
HP Recommended

@jimg242 

Hello,

In order to resolve this issue, please download then install the latest version of HP Support Assistant from the HP link below.
http://www.hp.com/go/hpsupportassistant

If the issue persists, please uninstall HP Support Assistant as follows:

  1. On the keyboard, tap the Windows logo and X key at the same time.
  2. Click Applications and features.
  3. Click HP Support Assistant, and then click Uninstall and Uninstall.

Once this is done, restart the computer.

While on the Windows desktop, install the previously downloaded HP Support Assistant and restart the computer.


In case of need, please do not hesitate to contact us.


Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.