Cannot connect to SMTP outgoing server

[Helena_G]

Yesterday I got my brand new HP Spectre x360-13t and installation went smoothly except for emails. Mail did add my email accounts but didn't send anything out. I erased all and installed Outlook, but Outlook cannot add as the outgoing SMTP server (port 587) does not reply. 

This is what I have done so far: 

Sent email from another computer: no issues, computer can send via SMTP.

Tried another computer: computer can send. . 

Checked firewall of router, explicitly added computer's IPv4 to port 587: Spectre cannot send

Uninstalled McAfee: still, Spectre cannot send

Set Up details are correct, I know my stuff. But this leaves me stumped. Why is this particular computer NOT sending out emails, meanwhile all the other computer on the same wireless network can just fine???

thanks!

[Dragon-Fur · Accepted solution]

@Helena_G 

Port setting is reliant on the mail client.

If 587 will not work in spite of what "should be the case" for using TLS, try smtp port 465.

Will that work?  Unknown.  Takes only a couple of minutes to try it.

General Examples

Outlook (installed client Microsoft Office Home and Business 2019)

Outlook > File > Account Settings > Account Settings > Server Settings
Imap Account Settings > Outgoing mail

Outlook_Mail_SMTP_Settings_1

Older Officejet Pro 8740 - EWS > Scan to Email

EWS_8740_Scan-to-Email_Setup_6

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device

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[Helena_G]

port 465 doesn't do it either. I wasted two days on this. I have talked to HP support twice, to Microsoft Support. None know what is going on. 

Status: 

Mail has now 1 charter account that sends and receives. two other charter accounts do not send. The Apple icloud account receives but does not send. 

Outlook does not install ANY of it. 

Thanks for trying to help. 

Edit: managed to get one email working with port 465!!!

And another one! woohooo! You're my hero!

[Dragon-Fur]

@Helena_G 

You are welcome.

I hope it keeps working.  Sigh.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.