Cannot initiate file transfer over USB to cell phone

[Neal360]

I cannot use the USB connection on my notebook to transfer files to my cell phone.  Running Windows 10 on the notebook and Android 14 on a Pixel 7a.  When I select "File Transfer" for the USB connection,

the notebook makes a sound, but does not launch the file manager.  Nor does the file manager "see" the Pixel.

The connection is USB-C with an adapter on the Pixel side and USB-A  3.0 on the notebook.

Using an older Moto cell phone with Android 8 and the same notebook worked fine.  Connecting the Pixel to my wife's HP Envy with Windows 11 by the same cable also works fine.  I tried all the USB ports on the notebook.  I also tried restarting both the Pixel and the notebook.  Still no success.  I also tried uninstalling the USB 3.0 Root Hub, and restarting the notebook, thus  reinstalling that driver. No success.

Any advice appreciated.

[banhien]

@Neal360 

After connection, can you see your phone in File Explorer ? I transfer file from my notebooks to my phones (Android, iOS) or tablets (Samsung's) all the times. Nearly every week.

Please check the following Guide for your phone

             https://support.google.com/pixelphone/answer/2840804?hl=en

Regards.

[Neal360]

banhien,

thanks for such a quick reply.

However, as I mentioned in my post the Pixel does not appear in the file manager even though it should.

I checked out the information of the Google support page;  

I have tried all those suggestions for troubleshooting the connection.

Please let me know if  you think of something else.