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LorenzoTaddeo
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Message 1 of 2
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Solved!

Cannot install a driver update

HP Recommended
HP 15-ba097nl
Microsoft Windows 10 (64-bit)

hi i just clean installed my hp 15-ba097nl but when i go to windows update it says that this driver cannot be installed

aScreenshot (5).pngdvanced Mirco Devices, Inc - System - 4/1/2017 12:00:00 AM - 1.2.0.46 - Error 0x80070002 how can i fix that?

 

thanks 

Lorenzo

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@LorenzoTaddeo, Welcome to HP Support Community!

 

How was the reset attempted, did you make use of the HP Recovery partition (F11) or did you use the HP recovery media? 
If you don't have an HP Recovery media and have attempted reset using the windows troubleshooter or a retail copy of windows, you'll need to order a recovery media: Click here for steps.

Or you may also attempt to download the same using the steps on this link: click here

 

For details on how to perform a successful reset: click here

 

Now, try installing the updates.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,561 1,572
Message 2 of 2
Flag Post
HP Recommended

@LorenzoTaddeo, Welcome to HP Support Community!

 

How was the reset attempted, did you make use of the HP Recovery partition (F11) or did you use the HP recovery media? 
If you don't have an HP Recovery media and have attempted reset using the windows troubleshooter or a retail copy of windows, you'll need to order a recovery media: Click here for steps.

Or you may also attempt to download the same using the steps on this link: click here

 

For details on how to perform a successful reset: click here

 

Now, try installing the updates.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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