Cannot install a driver update

[LorenzoTaddeo]

hi i just clean installed my hp 15-ba097nl but when i go to windows update it says that this driver cannot be installed

advanced Mirco Devices, Inc - System - 4/1/2017 12:00:00 AM - 1.2.0.46 - Error 0x80070002 how can i fix that?

thanks 

Lorenzo

[TEJ1602 · Accepted solution]

@LorenzoTaddeo, Welcome to HP Support Community!

How was the reset attempted, did you make use of the HP Recovery partition (F11) or did you use the HP recovery media? 
If you don't have an HP Recovery media and have attempted reset using the windows troubleshooter or a retail copy of windows, you'll need to order a recovery media: Click here for steps.

Or you may also attempt to download the same using the steps on this link: click here

For details on how to perform a successful reset: click here

Now, try installing the updates.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!