Cannot log onto HP Support Assistant

[Florio60]

I was recently told I should update HP Support Assistant, but since doing so have been unable to log on to the updated version. I have never changed email address or password (the same credentials are used for all of the HP sites I visit), so I cannot understand where the problem lies. I've tried resetting the password, but this still doesn't allow me to gain access to the Support Assistant. I'm going around in circles.

Has anyone else encountered anything similar? Just so you know, I've already tried updating to the latest version several times, rebooting the laptop, etc. Nothing seems to work. My warranty expired about a week ago, but I don't think this should result in my not being able to log onto HP Support Assistant!! 😠

[Irfan_06]

Hi @Florio60,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with logging into HP support assistant on your Laptop.

Kindly refer to the below steps to resolves the issue.

Uninstall the HP support assistant application and restart your laptop/PC.

Reinstall the HP support assistant app by cliking on this link and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support