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Dawne3
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Cannot open Word

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HP Stream 11

Bought this on 6 May this year. Its very slow and now I cant open Word at all. I have tried to re-install Microsoft office. It says its successful, but word still will not open. It was opening for a while, but has stopped working effectively.

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WAWood
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@Dawne3 

You should not be having problems like this with a new PC!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

Unfortunately, we are NOT HP Tech Support and we have no way to diagnose or repair your PC, so while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

To contact HP Support Goto this page https://support.hp.com/us-en/contact-hp

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Dawne3
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Thank you very much for your reply. I called the know how team at Curry’s. In total I was on the phone for over two hours! The problem was malware had attached itself and was making the cpu run at 100% all the time. So word couldn’t run.. all fixed now. Thanks again.

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WAWood
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@Dawne3 

Good you checked with that as that is something we could not have fixed from here.

 

Glad to see it's working for you again.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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