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HP Recommended
HP Pavilion 14 Laptop PC 14-dv2000 IDS Base Model
Microsoft Windows 11

I have bought Pavilion 14t-dv200 customized.

HP Support assistant is showing that I have Pavilion 14-dv2000 IDS base model but FN+ESC shows HP Pavilion Laptop 14t-dv200

When I choose my product (dv2000) HP drivers page is showing that it cannot find drivers for my laptop. When then I manually enter serial and product number drivers page responds that it cannot find my product!!

So how in the world I can update my drivers? I know there is HP Support assistant app but it also has to fetch from HP web site that doesnt recognise my laptop and it cannot  find my laptop when I enter laptop ID.

Also, why i t wrongly identifies it?

Why I cant just go and look for drivers myself?

 

Here are pictures. It detects product (wrongly)

Rija03_0-1659838689040.png

Then when it looks for drivers I get nothing

Rija03_1-1659838728224.png

 

 

When through other web link it does start looking for drivers it does forever and ever that blue square goes in circle.

Rija03_0-1659838467536.png

 

2 REPLIES 2
HP Recommended

@Rija03 

 

14t-dv200 and 14-dv2xxx machines use same driver page

 

               https://support.hp.com/sg-en/drivers/selfservice/hp-pavilion-14-laptop-pc-14-dv2000/2101006186

 

They also use same manuals and other parts

 

Regards.

BH
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HP Recommended

Thank you. It is good to know.

Why is HP not finding drivers for my laptop though?

I am using link you provided and same thing happens.

Blue box is just spinning around, now it is over 20 mins.

Rija03_0-1659925722477.png

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.