Cant install hp support assistant due to administrator privilleges

[dsb007]

I am the sole user of my laptop so i have one account on this which is administrator account, but still i cant install hp support assistant on my laptop and have tried many times using RUN AS ADMINISTRATOR It keeps saying that "please login with administrator account then try again".

I have HP Notebook hp-15-ac179-tx.

Here is the screenshot attached .

[Dvortex]

Hello, @dsb007 - Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

I understand that you are having issues while trying to install the HP Support Assistant. Is the issue specific to the HP Support Assistant? Try to install a different program and check if there is any issue installing the program. Let me know the outcome.

If the issue is specific to HP SA, then go to the setup folder and try to install the HP Support Assistant by opening “msiinstaller.exe” file instead of setup.exe.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[dsb007]

Hello Dvortex,
My problem is only specific to HP SA and i have already tried installing HP SA by opening msiinstaller.exe in setup but problem still persist.
Thanks for help

[dsb007]

Hello Devortex,

Today when i tried to install HP SA using msiinstaller.exe in setup folder i didnt got the administrator privilege problem mentioned in my earlier post. But i got a new problem in my way .Here is the screenshot attached .

[Dvortex]

Hello, @dsb007

Thanks for the update!

Try to turn off the UAC (User Account Control) settings and then try to install the HP Support Assistant again. 

1. Type UAC in the search field on your taskbar. (If the search field isn't visible, right-click the Start button and choose Search.)
2. Click Change User Account Control settings in the search results.
3. Then do one of the following:
   • To turn UAC off, drag the slider down to Never notify and click OK.
   • To turn UAC on, drag the slider up to the desired level of security and click OK.
4. You may be prompted to confirm your selection or enter an administrator password.
5. Reboot your computer for the change to take effect.

Turn off the UAC and then restart the PC. Try installing the HP SA and then once installed, you can change back the UAC to the normal level.

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[dsb007]

UAC is already off.Still cant imstall HP SA.

[sandytechy20]

@dsb007

Thanks for the reply.

I appreciate your time and effort.

I request you to contact HP Phone Support for further assistance on this.

Cheers.