• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-19-2019 07:21 AM - edited ‎05-19-2019 07:22 AM

HP Recommended
Product: Hp
Operating System: Microsoft Windows 10 (32-bit)

 

Stuck here wont let me open AnythingStuck here wont let me open Anything

 

1 REPLY 1

‎05-19-2019 10:26 AM

HP Recommended

@Cemma79 

 

If you are still sitting staring at the stuck screen, press the power button on your computer and keep pressing it until the system shuts off.   Wait several seconds before rebooting (starting) the system.

 

Crashing the computer this way is certainly not something you want to do on a regular basis.

 

Assuming the computer hardware is OK (disks are "good", for example) and the Windows Operating system is OK (not stuck in the middle of an Update or dead for other reasons), then the controlled "crash" shutdown won't hurt the system and may clear whatever was going on at the time that Windows got stuck.

 

Next time you boot the computer...

Might best back up your personal data, if you can do so.  You know... just in case.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.