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‎12-01-2019 06:30 PM - edited ‎12-01-2019 06:41 PM

HP Recommended
Product: HP ENVY x360 Convertible 15m-cn0xxx
Operating System: Microsoft Windows 10 (32-bit)

Hello! My HP warranty was due to expire in late October, so to keep that from happening I extended my warranty. I received an email confirming my warranty extension and notifying me that it would be delivered soon. I chose Priority shipping, so it was supposed to arrive in 2-4 business days. It was due to arrive September 3, however I never received it and when I look at my tracking information it does not say it was ever delivered. (I know it is a bit late, but I forgot all about it!)

 

Thank you in advance!

1 person had the same question
1 REPLY 1

‎12-01-2019 11:31 PM

HP Recommended

@anab19 

 

That is a software/policy change and a confirmation email is the way. Please go to warranty check OR open HPSA to see the change.

 

Regards.

BH
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