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‎01-30-2025 08:54 AM

HP Recommended

Hi,

 

I was eligible for care pack rebate in July 2024 for a Spectre purchased in 2021. I have emailed every month since July 2024, including most recently today. Unfortunately, I have not heard back from the care pack rebate team. I feel cheated with the promise of risk-free rebate. I have not had any service requests on the product and should be getting the rebate but no response at all!

Category:
1 REPLY 1

‎03-28-2025 01:56 PM

HP Recommended

I'm seeing that this problem has been raised many times  on the community pages. I joined today in hopes of figuring it out since I'm also waiting for my refund. Apparently HP is known for not refunding customers who don't use the CarePack. I read in a different thread that a BBB complaint can work. I'm also reaching out to a Class-Action law firm on Monday to see if they'll take the case as I have a feeling this is an extremely wide-spread problem. 

Let me know if you were ever successful, and if so, what you did to finally get your money back. 

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