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‎05-18-2025 07:58 PM

HP Recommended
Product: HP EliteBook 640 14 inch G11 Notebook PC (901D7AV)
Operating System: Microsoft Windows 11

I had a screen flickering event which on advice from HP, I reset the laptop.  Post reinstall, & application of all the drivers etc again, I cannot see Cellular as an option to access HP 4G LTE-A Pro Cat16 WWAN... I used to be able to search/ enable eSIM.

 

I have gone into device mgr, deleted & scanned, reinstalled drivers, numerous restarts.  What am I missing?

2 REPLIES 2

‎05-18-2025 09:24 PM

HP Recommended

@Steve_NZinOZ 

 

Please perform a CLEAN install of its WWAN driver

 

1.  Down load  https://ftp.hp.com/pub/softpaq/sp157001-157500/sp157124.exe and save on your machine,

2. Unsinstall WWAN driver then reboot

3. Install the above driver (in 1) then reboot,

 

Hope this helps

 

Regards.

BH
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‎05-18-2025 09:55 PM

HP Recommended

Thanks @Banhien, no change after following your steps.

 

More info: when I was reinstalling the drivers post reset, when the WWAN driver was installing I got a message to keep power on/ no restart or the like... 2 secs later blue screen.

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