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kendall99
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Message 1 of 2
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Certain keys on my keyboard do not function sometimes.

HP Recommended
Hp Pavilion
Microsoft Windows 10 (64-bit)

Some keys on my laptop keyboard only work sometimes. I have to keep pressing them over and over until it finally displays the key that I have pressed. I have already deleted and updated all the keyboard drivers as well as Windows 10.  I have also tried  the hardware diagnosis and the keys were working normally, but as soon as I sign into any user, the keys go back to not functioning. I'm not sure what else to do or how to fix this issue.

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@kendall99 Did you check if the issue occurs on an external keyboard?

While you respond to that, here's what you need to do:

 

I recommend you attempt the below steps to identify the cause of the failure and resolve it accordingly:

  • Try changing the keyboard layout/language and check if it works: Click here for steps.
  • Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust. 
  • Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds
  • Replace the battery, restart the notebook,
  • if the issue persists, perform an interactive hardware test on the keyboard using the steps mentioned on this link: Click here (look under "Running Component Tests > Keyboard test").

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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