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‎09-03-2019 06:39 PM - edited ‎09-03-2019 06:41 PM

HP Recommended
Product: HP ENVY 15-AE103NA
Operating System: Microsoft Windows 10 (64-bit)

I’ve noticed during playing games, specifically the Isle that my charger will be charging then suddenly doesn’t. It’s plugged in just not charging, showing the white light. I have to take the charger out and put it back in but sometimes it still doesn’t charge. 

 

Ive tried when it does, holding the power for 15 seconds, then plugging it back in. Ive also reinstalled Microsoft ACPI-Compliant Control Method. - neither of these have worked. 

 

I also have a cooling pad that it goes on. My charger is 45W do I maybe need a higher wattage? This only happens whilst I game. When I don’t have any games running my charger is fine and doesn’t have this issue 

1 REPLY 1

‎09-06-2019 06:51 AM

HP Recommended

@Nogitsune,

 

Welcome to the HP Support Community!

 

I recommend you update the BIOS from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98294.exe

 

Follow the steps in the below article to update the BIOS.

 

https://support.hp.com/in-en/document/c00042629

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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