• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Stop the Jumping Cursor! Quick Fixes for HP EliteBook Folio 1040 G1Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-03-2019 06:39 PM - edited ‎09-03-2019 06:41 PM

HP Recommended
Product: HP ENVY 15-AE103NA
Operating System: Microsoft Windows 10 (64-bit)

I’ve noticed during playing games, specifically the Isle that my charger will be charging then suddenly doesn’t. It’s plugged in just not charging, showing the white light. I have to take the charger out and put it back in but sometimes it still doesn’t charge. 

 

Ive tried when it does, holding the power for 15 seconds, then plugging it back in. Ive also reinstalled Microsoft ACPI-Compliant Control Method. - neither of these have worked. 

 

I also have a cooling pad that it goes on. My charger is 45W do I maybe need a higher wattage? This only happens whilst I game. When I don’t have any games running my charger is fine and doesn’t have this issue 

1 REPLY 1

‎09-06-2019 06:51 AM

HP Recommended

@Nogitsune,

 

Welcome to the HP Support Community!

 

I recommend you update the BIOS from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98294.exe

 

Follow the steps in the below article to update the BIOS.

 

https://support.hp.com/in-en/document/c00042629

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.