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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-03-2020 12:57 AM

HP Recommended
Product: Notebook 15-bs100ni
Operating System: Microsoft Windows 10 (64-bit)

Good Morning..

 

Can someone please assist me. I got a HP 15-bs100ni Notebook. Im using the correct charger since my Wife bought the Notebook. It is plugged-in (theres also a constant orange light) close to where the charger is plugged-in,& on the right hand side of the laptop where the HDD led is,nedt to it is another led light which got a clock symbol next to it,the white led stays on while the charger is plugged in. Im not sure of the battery ran too flat,that it will take time to get recharged,or what could be the problem as it dont want to power-up.

 

I did take the battery out,& press the power button for 30seconds but still theres nothing happening,also I did remove the battery,& plugged the charger in,tried to power-up but still no success.

 

Whats the next steps to try & solve this problem?

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