Charging Issue

[Supun7]

My "Pavilion 15 - au171tx" is charging for only one miunte when it is power on and connected to the charger. After one minute charging process is finished and the battery starts to drain out again. But, after shutting down it is charging properly until the battery power reaches to 100%. Laptop is just one month old.

Could you please explain me what this problem is?

Please give me a solution.

[The_Fossette · Accepted solution]

Hi @Supun7

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that the battery is not getting charged when the computer is powered on.

I’d love to help!

Follow below steps to fix this issue.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

Here is how you do it.

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

Restart the computer and the issue should be fixed.

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[Supun7]

It was really helpful. Thank you so much for ur kindness and time!!

[The_Fossette]

Hi @Supun7

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Take care!

Cheers!