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‎11-19-2024 10:25 PM

HP Recommended
Product: HP ZBook 17 G5 Mobile Workstation IDS Base Model

Hello guys. I have an HP ZBook 17 G5. My original charger was 200W, but I had to replace it with a 230W charger from the G6 model. After a week of use, the laptop stopped charging. I restarted it a couple of times, and it started charging again. However, as soon as I unplugged the charger and tried to charge the laptop again, it wouldn’t charge. I had to repeat the restart process to get it working.

I’ve noticed that when the charger is plugged in, the laptop doesn’t charge. However, every 3 to 5 seconds, the battery icon briefly shows it’s charging, then it stops.

Can you help me figure out what’s causing the problem?

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1 REPLY 1

‎11-20-2024 07:31 AM

HP Recommended

Hello. What I also remembered is that I recently updated the BIOS. It appeared in the HP Support application, so I updated it. If this could provide any direction...

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