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‎08-12-2024 07:33 AM

HP Recommended
Operating System: Microsoft Windows 11

I bought my HP computer in Lithuania, Europe and now I am staying for a few days in UK, my laptop is now out of battery and I cannot charge it, I have an adapter for the outlet, everything fits and goes into the outlet but the computer is not charging, what could be the problem?

Category:
3 REPLIES 3

‎08-12-2024 07:45 AM

HP Recommended

Hello @Toma_V7 , how are you ?

 

Please, let's try an electrical reset:

 

1 - Remove the power cable
2 - Press and hold the power button for 1 minute
3 - Connect the power cable again
4 - Leave it charging for 10 minutes and try turning it on.

 

I´m Waiting

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‎08-12-2024 08:01 AM

HP Recommended

Thank you for the advice, but it did not work:(

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‎08-12-2024 10:59 AM

HP Recommended

Hello @Toma_V7 

 

Wow, what a shame, in this case, you will have to request a technical evaluation.

 

HP® Service Center Locator - United States | HP® Support

 

Regards

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