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‎07-17-2018 10:01 PM

HP Recommended
Product: HP Omen 15 ce0xx
Operating System: Microsoft Windows 10 (64-bit)

Im not having the option for chat with an agent yesterday i had it.Looks like i need to send my laptop for repair but i dont see the options.Please Help anyone.

5 people had the same question
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Accepted Solutions

‎07-17-2018 11:46 PM - edited ‎07-17-2018 11:47 PM

HP Recommended

@Hristian1

Try during regular business hours-if you're in US that will be  9-5 PDT.

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5 REPLIES 5

‎07-17-2018 10:55 PM

HP Recommended

Are you using HP Support Assistant installed on the laptop? If not open it and look for Support tab at top of the window. Chat and phone should be offered there. Within business hours of course.

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‎07-17-2018 11:30 PM

HP Recommended

Yes.I am using it it just doesnt pop up messenger and phone pop up but chat not but yesterday i had the chat.Please help me man.

 

 

Regards.

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‎07-17-2018 11:46 PM - edited ‎07-17-2018 11:47 PM

HP Recommended

@Hristian1

Try during regular business hours-if you're in US that will be  9-5 PDT.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎07-17-2018 11:49 PM

HP Recommended

I am gonna try.But it will said just it is not avaible but it just doesnt pop up.My laptop is on warantry so it shouldnt be problems.What i need to do to wait?

 

 

Best.Regards

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‎07-17-2018 11:50 PM

HP Recommended

Yes, wait until normal business hours. The Chat line isn't staffed 24 hours.

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