06-14-2019 07:44 PM
Hey guys, so the routine for me had always been to simply put my laptop to sleep by closing the lid, and all of the open software would stay as is. And now out of nowhere, Chrome has been closing every time I put the laptop to sleep. I haven't manually changed anything...but some Windows updates did take place. Any ideas?
06-17-2019 01:02 PM
Hey there! @pblackv12,
Please share the product number of the PC to assist you better.
Try updating the BIOS and chipset drivers on the PC to the latest version using HP support assistant and check if it helps.
Refer this article to know more information about using the HP support assistant. Click Here
Try the steps recommended below and check if it helps.
Please follow the below steps to see if it helps.
Open the Run Command Utility and check with the following command to reset the Power options that Windows have set.
- powercfg –restoredefaultschemes
If the above recommendation did not help, follow these steps to run the Windows in built troubleshooter:
a) Write Troubleshooting in the search box and hit enter.
b) Click on Troubleshooting tab.
c) Click on view all option on the upper left corner.
d) Select the Power options from the list.
e) Click Next to run the Troubleshooter.
Try restoring the chrome settings to defaults.
Reset Chrome settings to default
On your computer, open Chrome.
At the top right, click More More and then Settings.
At the bottom, click Advanced.
Chromebook, Linux, and Mac: Under "Reset Settings," click Restore settings to their original defaults and then Reset Settings.
Windows: Under "Reset and cleanup,” click Reset Settings and then Reset Settings.
Lastly, try running a system diagnostics test and check if the hardware components on the PC are functioning correctly.
Refer this article to know more information about running system diagnostics on your PC. Click Here
Let me know if this helps!
I hope you have a great day! 🙂
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