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m1keC
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Message 1 of 5
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Chromebook does not find any print devices!

HP Recommended
HP chromebook 14
Chrome OS

When trying to print the dialogue box does not find any device - just cycles for ever looking. The printer is installed correctly on the network and works on another Chromebook. Even if I delete the printer it still doesn't find any device to print to - not even pdf. What is stopping it from finding any device to print to? Help!

 

4 REPLIES 4
Dragon-Fur
Level 16
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Message 2 of 5
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@m1keC 

 

Mystery printer supported in one Chromebook could mean it is supported in another.

 

Check -

First for compatibility / setup and whether you could take advantage of the HPLIP library / installation

Next whether the setup is best handled using Google Chrome setup.

Scanning is available using Webscan.

 

Chromebook Printing and Scanning

Go to

HP printer setup (Chromebook)

Includes a link to Chrome OS – HP Printer - HPLIP cross reference document.

And / Or

Google - Chromebook > Set up your printer

 

and

HP Printers - How to Scan (Chromebooks)

NOTE:  Browser > Webscan – Embedded Web Server (EWS) - USB connection not supported

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

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m1keC
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Message 3 of 5
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It's not a mystery printer - it's an new HP printer that is fully compatible with chromebooks. I don't really understand your explanation - why doesn't the chromebook at least display the print to pdf option when the printer has been deleted?

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Dragon-Fur
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@m1keC 

 

"Mystery"

I do not find the model name of the printer in your question.

"Mystery" was merely a name-swap since I have no idea what you are using.

 

I cannot answer the question "Why does not the Chromebook offer Print to PDF in absence of a print driver?"

 

I must withdraw having nothing useful to contribute.

Apologies for wasting our time.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

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WyreNut
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Message 5 of 5
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When you hit the "cntrl-p" combination, what happens?  That should open the print dialogue with "Save as PDF" as the only option.

 

If something serious has scrambled your Chromebook's OS, there is always the "PowerWash" option to start over again.  Be advised, this will erase any personal files you may have saved on the device.  Be sure to save them to a cloud service or thumb drive first!

 

How to Reset a Chromebook. 

 

WyreNut

 
 

 

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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