Chromebook won’t start

[Kknauerr]

My Book is plugged in but all I get is a blank screen even after trying to restart it

[Raj_05]

Hi @Kknauerr,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Chromebook is not starting and shows only a blank screen even after trying to restart it, and the My Book external drive is plugged in, here are some troubleshooting steps you can take.

Disconnect My Book

1. Power off the Chromebook completely by holding the power button for about 10 seconds.
2. Unplug the My Book external drive.
3. Try to power on the Chromebook without the external drive connected.
   • If it powers on, the external drive might be causing a conflict during the boot process.

Perform a Hard Reset

1. Press and hold the Refresh key (a circular arrow) and the Power button simultaneously.
2. Release both keys when the Chromebook restarts.
   • This clears any temporary issues with the system.

Check for a Hardware Problem

1. Remove all peripherals (e.g., external drives, USB devices).
2. Connect the Chromebook to its charger and ensure the charger is working.
3. Check if any indicator lights on the Chromebook (like the power light) turn on.
   • If there are no lights, the battery or power adapter may have an issue.

Attempt Recovery Mode

If the Chromebook still won’t boot:

1. Press and hold Esc + Refresh, then press the Power button.
2. Release all keys when you see the Recovery screen or an error message.
3. If you reach this screen, the Chromebook's operating system may need to be reinstalled using a recovery image.

Test My Book on Another Device

1. Plug the My Book external drive into a different computer to ensure it's functioning correctly.
2. If the My Book causes issues on another device, it may have a hardware or file system problem.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support