-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- Compaq Presario CQ57 CD/DVD Drive Device Driver

Create an account on the HP Community to personalize your profile and ask a question
02-11-2018 02:08 PM
Right so I found this old laptop buried in a cupboard and went to boot it up to see if it worked.
First message said No OS found. so i dug out an old copy of win 7 to put on it but before i could get the install up and running it came up and asked me to inser media that contained the CD/DVD Drive Device Driver.
I didn't even know that this could be removed from a laptop and would really appreciate anyone pointing me in the right direction of a place where i could download this driver to a flash drive so that i can get this museum piece up and running for my little girl
thanks in advance
02-11-2018 02:23 PM
What is the exact model or product number please? Also from what medium are you trying to install? USB drive or an actual DVD in a DVD drive?
If you are installing from a DVD disk this error generally means there is a problem with it or the drive cannot read it.
02-11-2018 03:37 PM
I'm installing from a CD but it does read the beginning it gets to the bit where i choose language for setup and i select this then straight after that it tells me that the device driver is not present this is strange as without the device driver i thought it wouldn't even read the disc at all but it does a little bit.
cheers if you have any idea whats going on
I cannot find a model number but in the specs list on the computer there is a product number
QJ122EA#ABU
02-12-2018 05:03 AM
CQ57-356EA is the model.
The only other suggestion is try putting the AMD SATA controller driver on a thumb drive and point the installer to it during installation.
This is from Lenovo but should be the right driver:
https://support.lenovo.com/us/en/downloads/ds019446