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‎10-07-2017 02:20 AM

HP Recommended
Product: Hp Elitebook 8470p
Operating System: Microsoft Windows 10 (64-bit)

Ok i have a Hp elitebook 8470p and it has Windows 10 64-bit in it now for a reasons i don't know why the finger print sensor just doesnt work with this operating system I've tried every possible thing i could've done,i have installed all possible drivers and software but at the end i've come to this conclusion that windows 10 wouldn't allow me to use the finger print sensor feature and by now i've almost lost hope in this regard, but the thing i wanna know is that are there any other features which i won't be able to use with this new operating system upgrade. Please help me anyone. ???

4 REPLIES 4

‎10-07-2017 07:19 AM

HP Recommended

Hi:

 

Since I don't know what you have tried to get the fingerprint sensor to work...

 

Assuming you have the fingerprint sensor driver installed (you can use the W8.1 driver from your notebook's support page), you also need to install the HP Client Security Manager software for W10, which should allow you to use your fingerprint to log on.

 

HP Client Security Manager provides enhanced Windows login and website single-sign-on capabilities. Security Manager is also the host for HP Client Security plugins, and therefore, should be installed before other Client Security modules. This package is provided for supported models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp74001-74500/sp74101.exe

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‎10-08-2017 10:12 AM

HP Recommended

Actually i have tried it already the hp security manager but it also doesn't work for me. And when i checked into the Windows Components settings i came to know that it requires ," At least Windows Server 2008 R2 or Windows 7" well that was the problem which i figured out it to be, that it has something to do with the OS which i am using currently maybe the biometric system scanner in Hp elitebook 8470p doesn't work with Windows 10. It can only work with Windows 7. Well thats the conclusion for me. Anyways thanks for your help.

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‎10-08-2017 01:51 PM

HP Recommended

You're very welcome.

 

Sorry that didn't work for you.

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‎08-03-2018 03:41 AM

HP Recommended

Did you open  HP Client Security screen and enroll your fingerprints??

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