cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
ACHolden
New member
1 0 0 0
Message 1 of 2
124
Flag Post

Computer Locking down, requires hard restart

HP Recommended
HP Pavilion Laptop 15z-cw100

Hello. I have been having an issue with my laptop shutting down. Occasionally, I will be on the laptop for about a minute and it automatically locks. It shows a blue screen that says "Locking" for less than a second then shuts down. The power light remains on but the only way I've found to get it up and running again is to hold the power button until the light goes off then restart it. I can't think of any commonality between any of these episodes, and there's been a few. Can I get any guidance as to why this happening? Thank you. 

1 REPLY 1
stevecomputer
Level 5
321 318 13 52
Message 2 of 2
Flag Post
HP Recommended

When you restart after the problem, does is continue to work again?

You could try device diagnostics in case the battery or overheating is an issue.

https://www.youtube.com/watch?v=14GKIpGPNRM&t=8s

Perhaps set your power settings to high performance:

https://www.youtube.com/watch?v=gUupkDW_UPg&t=14s

Perhaps disable any screensaver or slideshow or customized backgrounds.

 

Get the complete Windows 10 course here ► https://www.simonsezit.com/courses/microsoft/learn-microsoft-windows-10-training-tutorials/During this Windows 10 v...
Chapters:00:00 Introduction00:18 Download and install UEFI00:33 Launch UEFI00:57 Run Symptom Tests01:20 Run System Tests01:20 Run Component Tests01:49 Contac...
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation