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Locked

‎02-18-2021 08:51 PM

HP Recommended
Product: HP Pavilion Laptop 15z-cw100

Hello. I have been having an issue with my laptop shutting down. Occasionally, I will be on the laptop for about a minute and it automatically locks. It shows a blue screen that says "Locking" for less than a second then shuts down. The power light remains on but the only way I've found to get it up and running again is to hold the power button until the light goes off then restart it. I can't think of any commonality between any of these episodes, and there's been a few. Can I get any guidance as to why this happening? Thank you. 

1 REPLY 1

‎02-19-2021 11:52 AM

HP Recommended

When you restart after the problem, does is continue to work again?

You could try device diagnostics in case the battery or overheating is an issue.

https://www.youtube.com/watch?v=14GKIpGPNRM&t=8s

Perhaps set your power settings to high performance:

https://www.youtube.com/watch?v=gUupkDW_UPg&t=14s

Perhaps disable any screensaver or slideshow or customized backgrounds.

 

How to Change Power Options in Windows 10
How to Change Power Options in Windows 10
youtube.com/watch?v=gUupkDW_UPg&t=14s
Get the complete Windows 10 course here ► https://www.simonsezit.com/courses/microsoft/learn-microsoft-windows-10-training-tutorials/ During this Windows 10 video tutorial, we will discuss power options, including power-saving options and how to use power buttons. We also will explore power plans
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM&t=8s
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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