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Computer driver causing freezing,

HP Recommended
Microsoft Windows 10 (64-bit)

Hello, I've posted this issue before and got told to go to the AMD people. They have now told me to come back here, so I hope someone can help.

Basically, whenever I update my graphics driver or enable it, my laptop freezes every two seconds, it's unusable until I uninstall or disable the AMD graphics driver. When it's disabled I can't change my brightness or connect to a second monitor. 

I have tried to completely wipe and reinstall everything on my laptop. I've tried to install the drivers from the HP assistant, and the AMD website with nether making a difference.

Thanks in advance

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@DTyrrell, Welcome to HP Support Community!


I appreciate your efforts in trying to resolve the issue, this looks like a hardware issue.


Please reach out to the HP Support in your region regarding the service options for your PC.


Hope this helps!


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!



I am an HP Employee

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