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HP Recommended

My computer is doing this same thing. WiFi went out so I did a network reset. Now my computer turns on to log in screen, type in my password and hit enter and it’s not doing anything. After about 1 or 2 minutes my computer keeps restarting. I completed the wax key then f2 menu and ran test and everything passed so now I’m lost on what to do next 

1 REPLY 1
HP Recommended

@Jessicaskeen

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the computer is restarting.

 

Appreciate you trying the troubleshooting steps. Don't worry, I'm here to help! To better assist you -

 

1) What's the exact model name of the computer? Refer to this link for steps to find the product details.
(Ensure not to share the serial number, email, phone number, etc.)

 

2) Were there any hardware or software changes made? 


3) Are you getting any error message?

 

While you respond to that, let's try these steps -

 

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F11 once for System Recovery. 
4) Choose the Keyboard Layout. 
5) Click on Troubleshoot. 
6) Go to Recovery Manager and click on System Restore. 
7) Choose a Restore point or a Restore date when the computer was working fine. 
8) Click on OK to initialize the System Restore.

 

You may also refer to this document for further instructions.

 

Hope this help! 

 

Let me know how that goes.

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

 

Have a great day!

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.