cancel
Showing results for 
Search instead for 
Did you mean: 
marc_17
New member
2 1 0 0
Message 1 of 4
182
Flag Post

Computer not Allowing Downloads

HP Recommended

So, the computer I have right now doesn't allow me to download anything. The admin of the computer is someone else from HP after getting it fixed a few years back and I was never told the password to that account. So, every time I try to download anything, it pops up with the usual stuff, asking for the password to confirm changes to the computer accept, I don't know the password. I've contacted people before but no one seems to have a solution and it's really restricting what I can do with it. If someone has an answer to this, I'd really appreciate you telling me so I can try and get full access to my computer again.

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
23,471 23,429 1,061 1,093
Message 2 of 4
Flag Post
HP Recommended

 @marc_17

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine?
  • Have you tried with different browser such as Internet Explorer, Microsoft Edge?
  • Could you please share the picture of the password screen?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
  • What is the operating system?

Keep me posted for further assistance. 

ECHO_LAKE
I am an HP Employee

0 Kudos
marc_17
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

-i didn't make any changes to my PC prior to the issue

-the last time it worked fine was before i sent it in to get fixed so a few years ago

-yes, i've tried different browsers

- (sorry the picture is upside down)

A48320DC-2230-49B7-BEFB-8BB6DD59E22C.jpeg

- the product id is 00326-10000-000000-AA314

the device id is 949D8CEB-EF74-4723-ACF1-0353119E1351

-the operating system is Windows 10 Home

0 Kudos
Echo_Lake
HP Support Agent
HP Support Agent
23,471 23,429 1,061 1,093
Message 4 of 4
Flag Post
HP Recommended

@marc_17

Thank you for posting back. 

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation