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Locked

‎09-02-2021 07:30 PM

HP Recommended
Product: HP Pavilion x360 15-bk020wm

The DC in cable broke off inside my charger? Unsure how it happened but it did. Fast forward through a bunch of steps and buys. I ended up with 2 new chargers(1 isn't here yet) and 2 new DC in cables. 

Neither cable is lighting up when I connect the charger. Then one had exact same numbers letters as my old one. Is there something I am missing? 

When I plug in the charger the stuff inside gets very hot very fast, I immediately unplug. The computer will not turn on, nor will the light for the DC in cable turn on. I am at a loss. Side note, before plugging in the new charger, the computer did turn on!

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