• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion x360 15-bk020wm

The DC in cable broke off inside my charger? Unsure how it happened but it did. Fast forward through a bunch of steps and buys. I ended up with 2 new chargers(1 isn't here yet) and 2 new DC in cables. 

Neither cable is lighting up when I connect the charger. Then one had exact same numbers letters as my old one. Is there something I am missing? 

When I plug in the charger the stuff inside gets very hot very fast, I immediately unplug. The computer will not turn on, nor will the light for the DC in cable turn on. I am at a loss. Side note, before plugging in the new charger, the computer did turn on!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.