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‎07-12-2016 02:42 PM

HP Recommended
Product: Hp Envy 360
Operating System: Microsoft Windows 10 (64-bit)
I purchased my Hp envy 360 laptop at Best Buy about a week ago. It was an open box purchase because It was in near perfect condition . I tryed charging it but it only charges when it is in sleep mode or either closed . When I plug it in while its in it has a white light and the battery days plugged in ; not charging . But when I close it there is a orange light and a couple hours later it's fully charged . I assumed I had a bad battery but I ran a battery test and it said my battery was fine . Because it charges when it's closed I assumed their was a setting I could just switch but i don't know what to do .
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-12-2016 02:50 PM

HP Recommended

Hello Leroyfour,

 

Please try with system restore i think that should help you with the issue.

 

Steps to do a system restore

 

  1. Open Reset this PC. Go to Start > Settings > Update & security > Recovery and click Get started below Reset this PC.
  2. Reset Windows 10, but save your files. On the next screen, click Keep my files and follow the on-screen instructions to reset Windows 10.
  3. Reset this PC from Safe Mode.

 

Regards
SATISHP4

 

Click " Thumb's up " icon if the question is answered/resolved.

View solution in original post

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6 REPLIES 6

‎07-12-2016 02:50 PM

HP Recommended

Hello Leroyfour,

 

Please try with system restore i think that should help you with the issue.

 

Steps to do a system restore

 

  1. Open Reset this PC. Go to Start > Settings > Update & security > Recovery and click Get started below Reset this PC.
  2. Reset Windows 10, but save your files. On the next screen, click Keep my files and follow the on-screen instructions to reset Windows 10.
  3. Reset this PC from Safe Mode.

 

Regards
SATISHP4

 

Click " Thumb's up " icon if the question is answered/resolved.

Was this reply helpful? Yes No

‎07-12-2016 06:47 PM

HP Recommended

I tried that but it still shows Plugged in ; Not charging 

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‎07-12-2016 06:59 PM

HP Recommended
Plugged in but not charging should be the case when the battery is charged more then 90 or 95%... It is a system to stop the battery charging to 100 percent since that would decrease the lifetime of the battery... let me know if this is the case
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‎07-12-2016 07:02 PM

HP Recommended
Plugged in but not charging should be the case when the battery is charged more then 90 or 95%... It is a system to stop the battery charging to 100 percent since that would decrease the lifetime of the battery... let me know if this is the case

Regards
SATISHP4

Click " Thumb's up " icon if the question is answered/resolved.
I am an HP Employee
Was this reply helpful? Yes No

‎07-12-2016 08:28 PM

HP Recommended

My computer is on 27 percent and it is still saying plugged in but not charging

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‎01-09-2017 01:47 PM

HP Recommended

I have thesame problem on my HP Pavilion x360 13-s162nb

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