Computer says making repairs but doesn’t

[Helpmeplz123-]

When I turn on the computer it says making repairs, then it shows a screen that says choose your language, after I pick english it shows two buttons that say troubleshoot and shut off what do I do

[Riddle_Decipher]

@Helpmeplz123- Here are a few things you need to do:

Refresh or Reset PC

The official Microsoft solution to an endless 'Preparing Automatic Repair' loop is to directly refresh or reset the PC. They state:

"Upon the 'Preparing automatic repair' window, press-and-hold Power button 3 times to forcefully shut down the machine. The system will enter boot repair page after 2-3 times of reboot, choose Troubleshoot, then go on to Refresh PC or Reset PC." 

Disable Early Launch Anti-Malware Protection

Another way to get out of the Windows Automatic Repair loop is to disable early launch anti-malware protection. You can do this from Command Prompt in the Windows Boot Options menu which will begin to appear after your restart your computer several times.

1) Navigate to Troubleshoot > Advanced Options > Startup Settings. Your computer will restart then present you with a list of options.

2) Choose "Disable early launch anti-malware protection".

3) Restart your PC and check if you can boot into Windows.

Delete a Problematic File

Occasionally Windows will be stuck in an Automatic Repair loop due to certain corrupt files. To check if this is your issue, and resolve it:

1) In the Windows Boot Options menu, choose "Troubleshoot > Advanced Options > Command Prompt".

2) In the command line, enter: C: cd Windows\System32\LogFiles\Srt. SrtTrail.txt

If you see something like Boot critical file c:\windows\system32\drivers\vsock.sys is corrupt, navigate to the specified location using the Command Prompt and enter the del command to delete the problematic file.

 Note

The corrupted file can vary, so you might need to navigate to a different folder and delete a different file in your case.

These are the quick fixes that can often get out of the Windows Automatic Repair loop with the least amount of effort. If they cannot help, continue on to the more involved solutions to resolve this issue. 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[Helpmeplz123-]

Tried to do the thing with the windows 10 installation media and a flash drive, instructions said to delete all the files there but there will be one or two left, but the computer said it couldn’t find anything. What do I do

[Riddle_Decipher]

@Helpmeplz123- The only other way to fix the issue is by using the HP Recovery media to reinstall the OS, I suggest you create a backup of your personal data using the recovery media before reinstalling the OS, if you don't have a recovery media, please click here for details on how to obtain one for yourself.