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‎11-12-2019 12:04 PM

HP Recommended
Product: HP ENVY x360 15t
Operating System: Microsoft Windows 10 (64-bit)

Ever since I have updated my laptop to the newest version of windows, I keep having trouble waking my laptop.  Every morning I try to open my laptop, the screen won’t come on.  The backlight keyboard turns on and the fan starts running but I can’t get the screen to turn on.  I have to hold the power button down until it turns off completely and turn it back on before I can use it again.  I don’t have problems during the day when I’m using it fairly regularly, but whenever I leave it for a while this happens.  Any ideas as to what the problem could be would be much appreciated.  Is it software or hardware?

1 REPLY 1

‎11-13-2019 11:49 AM

HP Recommended

Could you elaborate on what you mean by "updating Windows to latest version" ? Do you mean you upgraded to build 1903 from previous build ? Could you confirm ?

 

It is definitely a software issue and is known issue. Your solution is to revert to the previous version and wait Microsoft fix their thing >> https://wintechlab.com/uninstall-windows-10-upgrade/

 

 

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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