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HP Recommended
HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 (549V4AV)
Microsoft Windows 11

Sent computer for repair do to no power issue, computer would not turn on (charger was faulty).  Repair team could not find the issue so they just wiped the computer clean to "improve lifespan". This was after the repair request specifically said not to as it contained important documents,  college work and a years long worth of projects. This wipe was unnecessary and unwarranted, and has caused my self much harm. the computer could not be backed up due to power issue so that was out the question. Since the repair team could not reproduce the issue the computer being wiped does not make sense expecially when you realise that SSD's life span shortens when you delete data off them. I will Never by a HP product again because of this and all I want is a refund.

 

Sincerely an autistic student who is going to fail his course now

2 REPLIES 2
HP Recommended

 Hi @College_utistic,
 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Rachel571 

HP Support

.
Sneha_01- HP support
HP Recommended

I did and all I got was a woman reading off a script who after 4 attempts did not understand what "wppied" meant she sarcastically said "what do you want me to do about it then. Hu", I mist iterate that it was in a very demeaning and rude tone 

 

Note: the orignal post says bo instead of no this is a mistake because I am using a mobile to type right now

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.