Conducting a System Restore for a novice

[1Sweetlyfe]

I am helping my friend clean up a disk space we followed the directions from your knowledge base and now we are trying to restore her system. And I am not able to find the wording on her computer that is on the directions can someone please give two novices a helping hand. We have done well so far. 🙂

[WAWood]

@1Sweetlyfe 

I don't know what you expect by "restoring" the PC -- but the process actually erases the entire drive in the process and everything is lost.  Is that what you want to do?

IF it is, there are two ways to do it.

First, you can try using the HP Recovery Manager which is launched by pressing the Esc key repeatedly while rebooting and then selecting the option in the HP Startup Menu.  If this works, it will take a couple of hours or more and when done, you will be put back into initial setup.

Second, if that does not work, then you have to consider using HP Recovery Media.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".

If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

USA/Canada HP contact info: https://support.hp.com/us-en/contact-hp