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‎08-31-2024 09:55 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-e2000 (2K3D8AV)
Operating System: Microsoft Windows 10 (64-bit)

I had to factory reset my laptop because the screen kept glitching. Not allowing the tool bar to pop up. In doing so, it to me back to setting up my computer all over again. Now my computer won’t connect to the internet. I have turned my router off and back on again. Still no connection. I did the BIOS default. Still won’t connect. I don’t know what else to do. Can anyone help me? 

Category:
3 REPLIES 3

‎08-31-2024 10:36 AM

HP Recommended

Hi @Monieluvs 

 

If your wi-fi card is realtek, install the following driver

 

https://ftp.hp.com/pub/softpaq/sp151501-152000/sp151667.exe

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎08-31-2024 02:34 PM

HP Recommended

Hi thank you for the tip. However, I’m not to tech savvy. How do I know if my laptop has Realtek and how would I install the software? 

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‎08-31-2024 04:26 PM

HP Recommended

but there you have the Realtek audio, you are sure you have selected the laptop microphone and not the JBL headphones.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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